Telephony Operator - NI Housing Executive

Role Overview & Responsibilities

Northern Ireland Housing Executive - Telephony Operators - Ballymena

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you administration and telephony experience and looking for a role within the Public Sector? WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more!

• Hourly Rate: £10.60 per hour
• Location: Ballymena
• Hours of Work: 40 hrs per week, Monday to Friday 8.30 am – 5.00 pm
• Holidays: 36 days pro rata
• Duration: Temporary, ongoing
• Please note closing date for this position is 5 June 2023 - however you can register your interest for upcoming vacancies by applying today.

Duties include:

• Answering telephone calls and providing advice on phones.
• A wide variety of tasks with an element of discretion being applied to making decisions within a defined framework.
• Presentation of information in tabular or descriptive form, answering queries on basic or associated tasks and seeking out more detailed information for approval for release by more senior staff.
• All routine and repetitive processes are governed by detailed written instructions.
• Processes and procedures requiring a working knowledge of the section.

Criteria:

• 4 GCSEs to include Maths and English.
• 1 year’s relevant experience in a similar role, strong telephony skills required.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

If you are interested in a position but feel you may not meet all the listed qualifications, we still encourage you to apply online or call Mairead on 028 2563 1555 in strictest confidence.

Riada Resourcing is an equal opportunities employer.

Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.

Job Types: Full-time, Temporary contract

Salary: £10.60 per hour

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person