Administrator / Customer Support Coordinator Administration Assistant

Role Overview & Responsibilities

Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join our team at Guide Dogs.

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<b>SALARY:</b> £18,500 - £20,250 per annum

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<b>BENEFITS:</b> 26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

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<b>LOCATION:</b> Leeds, West Yorkshire – Office based role with the opportunity to work from home on occasions

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<b>JOB TYPE:</b> Full-Time, Permanent

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<b>WORKING HOURS:</b> 35 hours per week, 9am – 5pm Monday to Friday

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<b>APPLICATION PROCESS:</b> Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

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JOB OVERVIEW

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We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations.

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Working as the Administrator / Customer Support Coordinator and Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.

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As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated.

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DUTIES

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As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:

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Deal with routine correspondence and calls ensuring all enquiries are proficiently handled

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Maintain paper and computer-based inputting and customer or volunteer records

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Incoming and out-going post

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Site & staff Health and Safety

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Raising purchase orders & expense requisitions

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General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events

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Production and distribution of support materials to stakeholders

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Stock maintenance for office materials / site provisions / dog health provisions

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Provide a welcoming reception to visitors

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Always maintain a tidy and professional office environment

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Trains and provides ongoing support to local staff and new starters

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Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

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WORKING AT GUIDE DOGS

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Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

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We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

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CANDIDATE REQUIREMENTS

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As the Administrator / Customer Support Coordinator and Administration Assistant you will have the following skills and experience.

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Essential

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Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)

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Excellent verbal, written, and reading skills required for communications

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Good level of mathematics required for financial data processing

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Experience in a customer service role, and/or office/administration role

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Completing basic H&S risk assessments

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Experienced in the use of CRM systems

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A comprehensive knowledge of GDPR regulations

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Desirable

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Lived experience of vision impairment (either self or direct family member)

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Experience of dealing with complex queries and/or complaints

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Knowledge of Salesforce or CARE database

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As this role requires a Basic Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

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The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

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<b>Please note:</b> we reserve the right to close any of our vacancies early.

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NO AGENCIES PLEASE

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HOW TO APPLY

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<b>APPLICATION PROCESS:</b> Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

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CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

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<b>JOB REF:</b> AWDO-P10056

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This job is being advertised by AWD online on behalf of Guide Dogs

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Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leeds, West Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.