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Customer Service Representative
Work Model
📍 Chester, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Customer Service Representative
Salary: £25,000
Hours of Work: 09:00 – 17:30, Monday – Friday
Benefits: Hybrid Working, Social Events, Share Options, and Mental Health Support and many more
My Chester based client is looking for a Customer Service Representative to join their dedicated, growing and customer focused company that strive to champion the financial health of their clients.
The Customer Services Representative is responsible for supporting existing and prospective clients. Communicating to my client through a variety of channels which include online secure messages, telephone, email etc… you will be required to provide exceptional customer service.
The Customer Services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.
Responsibilities
· Provide exceptional customer service to new and existing clients via telephone, email, and webchat.
· Develop your knowledge on all the products and services offered.
· Ensure all client information is up-to-date and correct.
· Escalate any issues and share feedback which could help improve the service.
· Record all conversations and correspondence onto the CRM.
· Help achieve the team’s customer service satisfaction performance.
· Treat customers fairly.
· Ensure that all procedures are followed.
· Undertake KYC and Anti Money Laundering checks. Escalating concerns where appropriate.
· Report and log complaints
· Complete personal training and development plans.
· Communicate with colleagues to ensure customer queries and issues are resolved quickly.
About You
· 3 years + customer services experience, preferably in an FCA regulated environment.
· Knowledge of anti-money laundering and KYC regulations.
· A drive to deliver outstanding customer service.
· The ability to work under pressure.
· Desire to continually develop and improve your skills.
· Reliable, honest, and able to contribute to a vibrant culture.
· Knowledge of complaints procedures is preferable.
KEYWORDS: FCA, Banking, MBNA, Lloyds, Customer Service, Customer Care, Onboarding, KYC, Anti Money Laundering,
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: Customer Service Representative
Frequently Asked Questions
How do I apply for the Customer Service Representative position at 3R Consulting?
Click the “Apply for this Position” button on this page to submit your details directly to 3R Consulting's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Chester, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
