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Customer Service & Operations Analyst - Fraud Prevention
Work Model
📍 Southend-on-Sea, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Job description - summary
Job Reference: NWG01057
Are you looking for a role that can really make a difference?
Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment.
Benefits:
- Training to be provided
- Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services
Long-term/ongoing temporary contracts leading to permanent opportunities.
- £13.25 per hour
- Start Date – 31st July 2023
- 35 hours per week
- First 6 weeks of training are provided on-site, Monday – Friday (Compulsory attendance)
- Minimum of 6 days per month in the office after training (Subject to change)
- 33 days of holiday each year
- After the training period, you will work 35 hours per week, shifts will include 1 weekend day each week and shifts up to 9pm
Whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Fraud Centre of Excellence.
With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.
Interested? Here are the next steps after your application:
- You will receive a short assessment with multiple choice options
- If successful you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit.
- If successful you will be invited to a telephone screening call with a recruiter from AMS
- Offer decision
Job Reference: NWG01057
Frequently Asked Questions
How do I apply for the Customer Service & Operations Analyst - Fraud Prevention position at Alexander Mann Solutions (AMS)?
Click the “Apply for this Position” button on this page to submit your details directly to Alexander Mann Solutions (AMS)'s recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Southend-on-Sea, England with potential relocation and visa sponsorship considerations for qualified candidates.
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