Post Room Operative

Post Room Operative - Permanent, Silvertown E16 2PG

Hours: 42 hours per week, 5 days a week across Mon-Sun, 8 hour shift between the hours of 07:00-23:00.

Rate: £12.15 Per hour

Your new role:

Ballymore is an independently-minded property developer with a multi award-winning
portfolio of some of Europe’s largest urban development projects.

We’re powered by our people - it’s what makes Ballymore, Ballymore. This ethos is only possible because of our people, who work as one team to constantly and consistently deliver developments to which we are proud to put our name.

We are now looking for someone to join one of our prestigious sites as a Post room Operative, providing excellent customer service to our residents.

Your new responsibilities:

• To ensure that all requests & enquiries to the Postroom Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
• To implement Health & Safety for Post room operations, adhering to current SOP’s and legislation.
• To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.
• Ensure that work areas are always kept clean & tidy reporting any defects immediately.
• To ensure the Postroom is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.
• To be a part of the Resort team maintaining the policies, company rules and quality of Ballymore Properties Ltd.
• Meeting and Greeting all residents/ couriers politely on drop off and collection of mail
• To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the Postroom
• Ensure the smooth running of the communication systems within the Estate to SOP principles
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
• Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
• Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
• Correct issuing of parcels / registered mail as per SOP’s.
• Receipt & Issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.
• When requested to carry out apartment key audit
• When requested to carry out Estate key audit
• Pro-actively dealing with maintenance and cleaning problems identified within the estate.
• Always maintain a safe environment for all people in the estate.
• Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms.
• Take the appropriate action in the event of an emergency.
• To ensure all relevant correspondence is forwarded without delay to the RD’s office.
• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
• To know, understand and demonstrate the principles highlighted within the BAML Mission Statement.
• To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team.
• Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager.

What you need to succeed:

• Good organisational skills
• Knowledge and experience of software systems to aid with front of house and security.
• Team player, to use initiative.
• Experience of working in a team in a complex multi-site environment.
• Good verbal communication and good written skills.
• Knowledge of H&S
• Ability to execute and implement strategic and tactical plans.
• Ability to drive organisational and cultural change to create a sense of community.
• The correct approach to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.
• Demonstrate good practice and knowledge of Health and safety legislation.

We operate as an equal opportunities employer.