Lifeguard

Job Title: Lifeguard

Location: Beccles Lido

Remote working role: No – location based only

Age Restriction: 16+ on date of contract commencement

Level/Salary Range: Variable based on age. Starting at £8.00 p/h

Hours: On a shift pattern based on needs of the service

Contract: Zero Hours

Reporting: Role reports to Duty Manager and General Manager

Job Description

Objective of role

• Supervise swimmers in and around the pool to ensure safety of customers.
• Assist pool maintenance and operation tasks.
• Assist daily chemical testing and maintaining pool chemicals.
• Complete pool, bathroom, and site cleaning.
• Maintain pool and staff standards
• Help to maximise sales for café and pool through upselling
• Provide first class customer service
• Assist stock management using epos system and processes to help minimise losses
• Grow personally and professionally as part of the lido business.
• Assist and supervise The Canoe Man (TCM) hire

Responsibilities

• Maintain staff rotations and staff breaks.
• Attend monthly training sessions to keep qualifications up to date.
• To be an active member of the lifeguard team and ensure correct poolside positions and constant visual patrols are maintained.
• Ensure the facilities are operated in an efficient and safe manner in accordance with the PSOP, national standards, and best practice.
• Ensure facilities are cleaned and tidy, and all areas of the site are kept safe.
• Handle dangerous chemicals safely and professionally, in accordance with COSHH.
• Administer first aid to staff and customers when required and complete appropriate report forms.
• Assist with ensuring booked facilities are available on time and as expected by the customers
• To ensure parking restrictions are enforced at all times.
• To enforce Beccles Lido rules and regulations to the public.
• To maintain positive public relations at the swimming pool.
• To maintain a professional attitude towards work
• To report any faults through the appropriate channels.
• To work as part of a team, and on your own initiative, to overcome problems and ensure targets and objectives are met.
• Know rules and conditions of TCM hire
• Provide suitable equipment, advice, and training to TCM hirers
• Other duties as deemed necessary or as required.

Person Specification

Qualifications and Training:

• Maths & English GCSE A-C Essential
• RLSS National Pool Lifeguard Qualification Essential
• First Aid at Work qualification Desirable
• Automatic External Defibrillator qualification Desirable

Experience:

Experience of working in swimming pool environments Desirable

Previous face-to-face customer service experience Essential

Use of Microsoft Excel and Microsoft Office based systems Desirable

Previous experience in use of EPOS system and/or tills Desirable

Skills:

• Ability to initiate contact and communication Essential
• Confident, articulate, and accurate spoken English Essential
• Ability to work hard and smart Essential
• Ability to adapt to frequent change in a pressured environment Essential
• Able to count money and record sales accurately Essential
• Ability to follow policies, procedures, and rules Essential
• Confident decision maker Essential

Attitude:

• Passionate about customer service Essential
• Highly self-motivated Essential
• Warm, friendly, and engaging personality Essential
• Strong sense of responsibility and desire to get things done properly Essential
• Co-operative and coachable Essential
• Prepared to challenge if something is not right Essential
• Motivated by being a team player with a common goal Essential

Other:

• Understanding of working for a social enterprise/charity Desirable
• Able to work evenings and weekends as the services require, within reason Essential
• Flexible, reasonable, and diplomatic Essential

Job Type: Part-time
Part-time hours: 1 per week

Salary: £8.00-£10.56 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Licence/Certification:

• National Pool Lifeguard Qualification (NPLQ) (required)

Work Location: One location

Expected start date: 01/04/2023