Online Customer Service Advisor

The Role:

Borough Kitchen is looking for an Online Customer Service Advisor based at our office in Islington Square. You’ll answer customer queries via phone, email and live chat. The ideal candidate will be outgoing, friendly, passionate about food and able to deliver second-to-none advice and service to our customers.

Key Job Components:

• Full-time office based role (no hybrid or home working available)
• Working hours: Five days a week 9am - 6pm (including weekends)
• Answering customer queries by phone, email, online chat or in-store regarding our products, and services and navigating our online store
• Surveying customers to ensure a customer experience that is second to none
• Resolving customer service issues quickly and efficiently
• Supporting the warehouse team with Online Order Fulfilment during busy periods, including picking and packing online orders
• Helping to build a loyal base of return customers, with a focus on long-term relationships rather than one-off transactional selling
• A successful candidate who performs well in the role may also obtain additional responsibilities, including managing sales for interior designers and high-value clients

Key Skills and Characteristics:

• Ability to clearly and effectively communicate with customers
• Self-reliance and Problem Solving
• A genuine passion for cooking and entertaining
• Experience in a retail eCommerce customer service environment
• Excellent written and verbal communication skills
• Exceptional computer skills (GSuite, MS Word )
• Experience using Shopify, Netsuite and/or Gorgias would be highly advantageous

We assist our customers seven days a week. Therefore, our Customer Service Assistants rotate shifts to work on weekends and bank holidays. Please note that November/December is the busiest period of the year.

Salary and company benefits

• Competitive salary
• Industry-leading discount programme on products for our employees
• Complimentary Cook School classes
• Company Sick Pay
• Access to our employee assistance programme which includes free counselling sessions, free financial and legal advice, discounts and cashback offers for over 1200+ brands, and many other offerings around health and wellbeing.

How to Apply:

If you’re an organised individual, who is hard-working, reliable and loves to work as part of a team, we would love to hear from you. Please email us and include in the subject line the position you are applying for. Please send the following documents in "pdf" (Adobe Acrobat) file format:

• Your CV
• A Covering Letter introducing yourself and why you would be a great fit with our team
• Your Favourite Recipe: a dish you love to make for friends/family. Explain why you love this recipe and if this is a personal recipe or one from family or friends. Describe how to prepare it and what else you would serve alongside your dish

Job Types: Full-time, Permanent

Salary: £12.16 per hour

Benefits:

• Company events
• Employee discount
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• London, N1 1QP: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person