Customer Service Administrator - Full Time

Role Overview & Responsibilities

About us

Nestled in the hustle and bustle of Borough Market, Bread Ahead’s journey began in 2013 when founder Matthew Jones, having spent 25 years in the restaurant industry decided it was time to focus on great baking and great products! We have enjoyed a steady growth and expanded locally throughout London with stores in Chelsea, Wembley and Soho, as well as our debut international outpost in Dubai.

We opened our flagship bakery school in Borough Market in 2014 to show the public just how easy baking good bread can be. Since early 2020, Bread Ahead Bakery School has reached thousands of homes through our online baking classes which have become a treasured part of kitchens all over the world! We’ve grown to become a destination for both Londoners and foodies across the globe.

But we are just getting started! With more London locations planned alongside further international expansion, we’re at an exciting point in the development of our team and we’re looking for like-minded people who are as passionate about food and hospitality as we are.

Want to learn more about us? Visit us on social – IG: @breadaheadbakery

About the role

Bread Ahead are seeking a Bakery School Administrator to join us during an exciting period of growth and opportunity.

As Bakery School Administrator, you are key to the smooth running of the school. As first point of contact for customers and students, your personality and enthusiasm for providing every customer a delightful experience will shine through.

You will welcome students to their bakery school experience, managing attendance records and being available to answer queries and solve any customers may encounter. Alongside welcoming and providing reception duties, you will also be responsible for the smooth running of the bakery school diary and bookings, ensuring customers have the information they need to maximise their experience with us. Customer service resolution is a priority, and you will be responsible for managing both telephone and email contact from our students.

Responsibilities and duties:

· Providing customers with warm and friendly customer service in person, by phone and by email.

· Welcoming students to the bakery school and managing the reception area.

· Managing bookings and communications regarding workshop scheduling.

· Providing reports and supporting the bakery school team with general administrative duties.

About you

Alongside your passion for baking and great food, the customer experience is at the heart of everything you do.

As a strong team player your interpersonal skills will shine through, and you are self-motived and possess excellent communication, organisation, adaptability, and problem-solving skills. You’re agile, dynamic and can quickly react to any situation.

You possess strong experience of working in a fast-paced customer focussed environment and you take ownership of your responsibilities and any issues you may face during the day to ensure satisfactory resolution.

You are a team player but also confident working independently to meet deadlines and ensure tasks are prioritised appropriately. You are motivated and committed, approaching all tasks with enthusiasm. You are hungry to develop your skills and seize opportunities for learning in your day-to-day role.

You possess a minimum of 5 GCSEs A*- C/9 – 4 or an equivalent professional qualification in customer service or business administration.

How to apply

Forward your CV and cover letter explaining why you would be the perfect fit. Applications without a CV will not be accepted.

Please note that due to the volume of applications, only candidates invited to interview will be contacted. If you haven’t had a response from us after seven days, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wembley: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location