Customer Service Advisor Out of hours

Job Title: Customer Service Advisor (Variable)

Location: Cranborne House, St Pauls Pl, Bournemouth, BH8 8HF

Salary: £23,478

Hours of Work: Average 42 hrs per week, working between 8am and 8pm and/or 8pm and 8am, on a 4 on- 4 off basis

Why you should join?

As a leading, global student accommodation provider, we are home to over 11,000 students in the UK and 27,100 worldwide.

Is this you?

• A friendly, positive person who enjoys working as part of a team as well as completing work individually
• Passionate about providing excellent customer service
• Likes using your own initiative to solve problems and complete tasks
• Organised, accurate and diligent

What you will be doing:

• Providing a helpful and friendly reception service to our residents including post management, logging maintenance jobs and responding to queries by phone, email and face to face
• Office administration work utilising resident management systems and Office 365 applications
• Upholding the standards of CLV’s Service Charter, to ensure the commitments made to our customers are always delivered
• Dealing with sales queries and viewings
• Managing the residents stay with CLV, including room inspections, arrears management, incident and complaint management, and property presentation

What you will get in return…

Equivalent of 33 days paid holiday (pro rata and increasing with length of service)

A day off for your Birthday

Pension contribution scheme

Life assurance of 4 times your annual salary

Healthcare benefit

Cycle to work scheme

Tech Scheme

Access to 24/7 Employee Assistance Programme

A range of exclusive lifestyle benefits including discounted cinema tickets and gym memberships

Who we are:

We are passionate about making CLV a great place to work for our employees, whilst providing an environment where our residents can Live, Learn and Grow. We’re proud to have over 20 years’ experience funding, designing, developing, and managing industry-leading student accommodation facilities in strategic, on-campus locations for partner universities.

We value and encourage diversity in the workplace to help us grow and learn, this in turn helps us to better represent and support our residents and university partners. We welcome all applications, and we are more than happy to discuss any reasonable adjustments that you require.

As part of our drive to ensure that the safety of our residents is paramount, all CLV employees will be required to undertake a basic criminal record check prior to commencing employments. CLV will cover the cost of this check. Any offer of employment will be subject to a satisfactory criminal record check result.

Job Types: Full-time, Permanent

Salary: £23,478.00 per year

Benefits:

• Company pension
• Sick pay
• Wellness programme

Schedule:

• 12 hour shift
• Night shift

Work Location: In person

Reference ID: 300323/OOHCSA/Cran