Customer Service Advisor (CIVICA)

Civica works in partnership with Canterbury, Dover and Thanet
Councils locally to provide Customer Service, giving advice and
support to local residents and visitors on a variety of services.

Civica is a ‘can-do’ organisation; honest about what we do and
how we conduct ourselves – and always proud of our services
and people. We strive for excellence and value our staff- we offer
flexible working arrangements and a range of benefits- we are
recognised as Gold (standard) in 'Investors in People' and Top 25 in the Glassdoor 2019 Employees Choice Best Place to Work.

Due to expansion of the service and internal promotions, we are
currently looking for people with strong communication skills and a
commitment to providing a high standard of customer service to
join our friendly team. The role is predominantly telephone based,
however there is the potential for dealing with people face to face
and via email and social media later on. Previous knowledge of
council services is not necessary as full training is given however
previous experience of working in a busy Customer Service
environment is essential.

We are looking for people who can work from one of our local
offices if required (by prior arrangement), however we offer
flexible arrangements for working either in an office, from home or
a combination of both for the right candidate.

A standard DBS check is a requirement for this role.

For an informal discussion about the role please contact David
Croft or Matthew Lewis on 01227 862000.

To apply please click the following link to the Civica webpage: https://apply.workable.com/civica-uk-ltd-1/j/D91515B7AC/