Customer Service Officer

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a 12 months fixed term, full time (36.25 hours per week) Customer Services Officer based in Workington with a salary of £21,500-23,697 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA.

Our Customer Services Officers are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).

Key tasks are varied and include:

• processing day to day and specialist repairs reported by our customers
• liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
• updating important records (including CRM and electronic document management systems).
• advising residents on rent/service charge accounts,
• taking payments
• giving advice on lettings and anti-social behaviour matters.

We are looking for someone who:

• Is self-motivated,
• Is a problem-solver
• Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.

If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.

If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.

Closing date for applications: Monday 10th April 2023

Interviews to be held: Friday 21st April 2023

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £21,500.00-£23,697.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Life insurance
• On-site parking
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Workington