C
Telephone Interviewer
Cognisant Research
Team Member
Work Model
📍 Basildon, East of England, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Team Member
Location
Basildon
Business Area:
Cineworld Cinemas
Job type:
Flexible Hours
Job ref:
053976
Published:
16 days ago
- Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.
- Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.
- Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.
- Be knowledgeable about the cinema i.e. services and facilities.
- Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.
- Provide information on performance start and finish times, films synopsis and film classification.
- Be aware of the policy towards film piracy within the cinema.
- Be aware of all film classifications and identification procedure.
- Ensure all lost property is correctly delivered to the appropriate area.
- Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.
- Work effectively using the correct upselling and suggestive selling techniques.
- Be aware of current marketing promotions and assist as required.
- Sell box office tickets and retail products correctly and follow correct cash handling procedures.
- Assist with stock take as required.
- Ensure all wastage is correctly recorded by following the wastage procedures.
- Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.
Frequently Asked Questions
How do I apply for the Team Member position at Cineworld Group Plc?
Click the “Apply for this Position” button on this page to submit your details directly to Cineworld Group Plc's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Basildon, East of England, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
