Customer Service Advisor
Role Overview & Responsibilities
Job Role: Customer Service
Customer Services, to work diligently and in compliance with company policies and
regulatory requirements.
Key Responsibilities
1. Customer support
2. HMRC liaison
3. Complaint Investigation
Skills Required
● Excellent telephone manner including the ability to sensitively engage with vulnerable
and/or distressed customers.
● Strong analytical and investigative skills.
● Excellent communication skills.
● Good understanding and application of grammar, punctuation and correct spelling.
● Ability to deal professionally and confidently with people at all levels and to ensure
the customer always feels valued and is treated fairly.
● Able to prioritise and work under pressure, to tight deadlines with accuracy and
attention to detail.
● Desire to continue personal development in order to improve performance by
enhancing knowledge, skills and experience.
● Open to feedback with a positive attitude towards continuous personal development.
Job Types: Full-time, Permanent
Salary: From £20,000.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Are you available to start immediately?
Work Location: Remote
Frequently Asked Questions
How do I apply for the Customer Service Advisor position at Claiming Made Simple?
Click the “Apply for this Position” button on this page to submit your details directly to Claiming Made Simple's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
Yes, this role is 100% remote and open to qualified professionals across eligible global regions.
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