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Shift Supervisor
Apple Tree
Entry Level - IT Support Engineer
Work Model
📍 Cardiff, Wales
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Looking to start a career in IT?
As an IT Support Engineer, you would be joining Sipcom, our fast-growing telecommunications and digital transformation organisation. Acquired by the Content+Cloud group in 2021, the company is going from strength to strength and is looking to expand further.
In this diverse role you can expect to be involved in several aspects of our support service, including:
- Responsibility for answering calls and responding to tickets
- Ticket logging, monitoring alerts
- Undertaking first line fixes
- Appropriately escalating issues to 2nd and 3rd line support as required
Full training and development plans exist for those wanting to specialise or upskill, making this a fantastic opportunity if you want to develop in this field.
No prior IT Support Desk experience is required for this role. If you have it, that’s great, but the important attributes we are looking for are:
- Great interpersonal skills
- An aptitude to learn
Please note this role will require you to work a shift-pattern, provisional schedule below.
- 12-hour shifts
- Day Shifts - 4 days on, 4 days off
- Night Shifts - 4 nights on, 4 nights off
Please note weekday shifts need to be worked within the office. Weekend and any night shifts can be worked from home
Day shifts will be done from within the Cardiff office. Night and weekend shifts can be done at home.
Hit the apply button to easily share your details with us and we promise to respond quickly.
Frequently Asked Questions
How do I apply for the Entry Level - IT Support Engineer position at Content+Cloud?
Click the “Apply for this Position” button on this page to submit your details directly to Content+Cloud's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Cardiff, Wales with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
