T
Purchasing Assistant
Tildenet
Tier 2 Support Engineer
🏢 Coro
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
We are looking for a talented, passionate, and motivated Tier 2 Support Engineer.
About Us and the Role:
We recently wrapped up our Series C, where we secured $100M in funding for our Cybersecurity Software Solutions. Our solutions are built for the mid-market and thus experiencing dramatic growth! Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL. As a global organization, Coro gives you the ability to work with people and teammates from across the world.
In your role as a member of the Support team, you will serve as the intermediary between clients and the R&D team, collaborating closely with engineering teams to enhance the current support infrastructure.
Come be a part of expanding the Coro Team!
Responsibilities:
- Provide tier 2 technical support to Coro customers.
- Act as the main point of contact between Coro clients and the Development team.
- Follow standard IT procedures, log IT interactions using ticketing systems, and administer helpdesk software.
- Help train and educate the support team and write comprehensive troubleshooting documentation for the support knowledge base.
- Collaborate with support and engineering teams to improve the existing support infrastructure.
- Become an expert in Coro products and deliver meaningful recommendations, troubleshooting, and demonstrations to customers
Skills and Experience:
- 4+ years of experience as an IT Specialist
- 3+ years of technical customer support experience
- Troubleshooting experience in Windows 10 & MS Office
- Experience with PC/laptop imaging, deployment, and troubleshooting
- Familiarity with Active Directory, OneLogin, Okta, or equivalent
- Knowledge of G-Suite and O365
- Experience with Datto and JAMF
- Familiarity with macOS
- Proficient in Windows PowerShell scripting
- Knowledgeable in Firewalls, VPNs (IPSEC Tunnels), and networking
- Familiarity with system security concerns and vulnerabilities
- Experience with mass deployment, including GPO, Datto, JAMF
- Strong team player
What to Expect in the Interview Process::
- Phone Screen - 30 minutes with our Recruiting Team
- Virtual Interview - 60 minutes with Hiring Manager
- Virtual Interview – 30/45 minutes with HRBP and Head of R&D
- Integrity Assessment
Frequently Asked Questions
How do I apply for the Tier 2 Support Engineer position at Coro?
Click the “Apply for this Position” button on this page to submit your details directly to Coro's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
