A
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Customer Service Advisor
Work Model
📍 Sheffield, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Due to business growth, we are looking to employ a dynamic Customer Service Advisor to work within a busy pallet department, the role will be via both the phone and email and will include the following duties:
- All forms of customer communications in a timely manner to ensure complete customer satisfaction.
- Communications with other network depots to ensure delivery performance
- Communication with our own drivers to ensure KPI's are maintained
- Responding to customer and depot emails and message within an agreed timeframe
- Liaising with customers re potential late collections or other issues
- Elements of performance reporting
- Any other duties as required
Previous experience in a transport/logistics related arena would be an advantage but not a necessity.
Hours of work - Monday to Friday 37.5 hours per week 07.30 - 15.30 plus 1 in 7 Saturday mornings.
Job Type: Full-time
Salary: £22,500.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sheffield, S25 3AF: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Service Advisor position at Courier Logistics Ltd?
Click the “Apply for this Position” button on this page to submit your details directly to Courier Logistics Ltd's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Sheffield, England with potential relocation and visa sponsorship considerations for qualified candidates.
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