Head of Sales

Role Overview & Responsibilities

Creative Hospitality Group |Swansea Based

About Us

We are an independent hospitality company that owns and operates multiple bar and restaurant venues across Cardiff and Swansea. Founded in 2010, we’ve built on our combined knowledge and creativity to launch some of the most popular and unique venues in South Wales including BrewStone, Bambu. Peppermint, Frango and most recently Swansea Bay Pop Up. CHG also manages a number of ancillary companies in property management, security and cleaning.

The Role

CHG has a number of exciting growth plans on the horizon and requires the role of the Head of Sales to be a pivotal part of the strategy to maximise and grow the sales of Creative Hospitality Group. Channels consist of Prebooked Sales through the venues, as well as developing sales through the Events side of the business, via the Vans, Pop-Ups and other initiatives as required. The Head of Sales will also be a positive and inspiring leader of the sales team and an integral member of the CHG senior management team.

Reports: Business Development Manager (direct, solid line) Sales and Events personnel (indirect, Executives)

Hours: To suit the needs of the business (mostly Monday to Friday with the occasional weekend requirement)

Place of Work: The Head of Sales is expected to spend time at all venues across Swansea and Cardiff as well as Head Office based in Uplands, Swansea. Working from home is available in exceptional circumstances.

Personal Characteristics: The Head of Sales will be a dynamic, driven salesperson, with strong leadership and motivational qualities, who is passionate about driving sales growth through their own endeavours and those of the team. They will have excellent presentation skills, a keen eye for detail, be skilled at writing proposals and confident in negotiating with all levels of customer. An excellent sales leader who leads from the front and supports, motivates and challenges the team. Personal Requirements A minimum of 4 years’ sales experience, ideally in the hospitality industry. Demonstration of the ability to grow sales, within both consumer and corporate sales and events. Experience of creating, implementing and delivering a sales plan to achieve sales objectives and targets. People-management experience in leading a team of a similar size, but with the ability to take on further responsibility as the business expands. Ability to represent sales at board level, highlighting strengths, weaknesses, and requirements of the function. Possessing the skills to identify and develop new channels of sales for the group. Confident in training in sales skills and guiding the development of the sales team members Proficient in enquiry management systems, powerpoint, excel, word and internal CHG systems

Responsibilities

• Maximise prebooked sales for the business, driving all aspects of consumer and corporate sales (including birthdays, social parties, corporate events, restaurant bookings, Christmas parties)
• Maximise sales from events, from vans, pop-ups and other strategic sales channels  Manage, motivate, train and lead the sales team, rewarding strong results and challenging under-performance
• Effectively use all sales tools to drive prebooked sales, reactively and proactively generating manual and digital sales
• Be responsible for gathering customer feedback to ensure repeat business and increased frequency of visit
• Manage the most important corporate client base and ensure smooth delivery of events for such clients
• Develop and manage the agency network, identifying key partners to grow corporate, hen & stag and travel & tour third party business
• Create and execute a business plan for the business, detailing clear targets and objectives for oneself and the sales team
• Attend networking events, raising the profile of both oneself and the business within the local community
• Attend regular sales meetings, as required by the business, presenting sales performance updates and forthcoming sales plans
• Perform client show rounds, ‘meeting and greeting’ clients, acting as the senior sales representative
• Organise and execute showcase events ensuring attendance of important customers such as event bookers, PAs and key corporate clients
• Plan effectively for successful delivery of the crucial Christmas business campaign
• Become an expert in the enquiry management and booking systems, to provide insightful sales analysis and ensure accuracy of sales reporting
• Be creative, passionate, and positive in one’s interaction with venue management, the wider sales team, and related areas of the business such as marketing and operations

Why Work for Creative Hospitality Group?

• Complimentary Food & Drink at all venues
• Senior Management Team trips away
• Personal Strength & Conditioning Group Training Sessions 3 times a week
• Work from anywhere in the world one week a year
• Company Pension
• Flexible Working Hours
• Private Healthcare after 3 months
• iPhone
• MacBook

About the Creative HG Policy

The Creative Hospitality Group collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.

Please read this policy carefully. By providing personal data to us in any way, you agree to our use of your personal data in accordance with this Privacy Policy. For further information, you will be able to visit our Creative Hospitality Group website for the full policy.

Job Type: Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• Wellness programme

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Swansea, SA2 0NP: reliably commute or plan to relocate before starting work (required)

Experience:

• Business development: 1 year (preferred)
• Sales: 1 year (preferred)

Work Location: One location