Senior Quality Monitoring Officer
Role Overview & Responsibilities
Directorate: People Services
Hours: 37 hours a week
Contract Type: Permanent
Location: The Council House, Derby
An exciting opportunity has arisen to come and work within the ASC Commissioning and Market Management team as the Senior Quality and Monitoring Officer. This post is critical to the team ensuring that we have quality processes in place to monitor the care market and work closely with internal and external partners. We are looking for a dynamic, creative person to move forward the Quality processes for Derby City Council Adult Social care, creating new ways of working post COVID-19.
The key priorities for the role will be:
- Responsible for managing the day to day work programme of x 4 Quality Monitoring Officers. Under the guidance of the Head of Service.
- Responsible for ensuring the proactive monitoring, review and reporting of the quality of commissioned services by liaising with Customer, Operational colleagues and providers to ensure the quality of services commissioned; co-ordinating the collation of information from a variety of sources, including but not restricted to information from customers, safeguarding alerts, concerns raised by care management staff, Complaints and compliments.
- Ensure strong working relationships are formed and maintained with Head of Service, Lead commissioners, Brokerage Officers, and Senior Commissioning Officers.
- Work with internal and external partners, stakeholders and suppliers on undertaking QA activity and ensuring that services purchased meet identified needs.
This is not an exhaustive list.
For a discussion please email Cath Young – Catherine.young@derby.gov.uk
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
The closing date for this vacancy is 28th April 2023 at midnight. Any application forms received after the closing date will not be accepted.
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