Customer Retention Advisor

Role: Customer service advisor.

Hybrid role: 3 days in the office / 2 days working from home.

Monday – Friday: 7.5 hours a day 8:30 -17:30 on a shift rotation / 38 hours per week.

Every 1 in 8 Saturdays to work 8:30 – 12:30.

Total 38 hours a week

Objective based bonus up to £750 per year

Are you a caring and compassionate individual with the burning desire to help?

We are currently working within a people focused healthcare business, providing a variation of high-quality medical products.

Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service.

You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers.

What to expect day to day:

• Contacting customers on a monthly basis, confirming orders and delivery details
• Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
• Processing prescriptions
• Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
• Dealing with customer complaints, responding to them appropriately and recording them
• Inputting customer details, keeping records accurate and up to date

About you:

• Inbound OR outbound customer service experience is essential
• Top class communication and relationship building skills

Benefits:

5% pension

23 days holiday, plus one additional for eery year of service until 28 days is reached, plus bank holidays

Health-shield cash-plan

3x life assurance.

If you are interested in this role please click ‘APPLY NOW’.

Job Type: Permanent

Salary: £24,452.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• What is your notice period?

Work Location: In person