Customer Service Agent

Job Req Number: 63644
Time Type:

MAIN PURPOSE OF THE ROLE

To meet service customers’ requirements according to agreed SLAs effectively and in accordance with company quality procedures and statutory requirements

KEY TASKS

• Input of Bookings from Customers
• Customer liaison
• Partner liaison
• Key account management
• dealing with queries and complaints Dealing with internal departments to resolve customer issues
• Ensure customers’ needs are met
• Client retention
• KPI production Possible
• Customer Service facilitation tasks

ESSENTIAL SKILLS AND QUALIFICATIONS

• Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Have strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
• Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

WHAT WE CAN OFFER YOU

• A role in a successful, dynamic company
• Be a part of a strong team of performance driven colleagues
• Competitive salary
• Great future career prospects for advancement
• A professional working environment

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.