Emergency Call Handler
Role Overview & Responsibilities
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!
We are looking for Call Handlers at our Ambulance Operations Centre in Chelmsford
Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required!
We need individuals who have a good standard of education to include 4 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience, and good computer literacy. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Candidates will need to pass two online assessments and we will need to carry out enhanced background checks. It would benefit to have a full UK driving license and access to your own vehicle (due to company location).
*Please note qualifications will need to be evidenced*
Frequently Asked Questions
How do I apply for the Emergency Call Handler position at East of England Ambulance Service Trust?
Click the “Apply for this Position” button on this page to submit your details directly to East of England Ambulance Service Trust's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Chelmsford, England with potential relocation and visa sponsorship considerations for qualified candidates.
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