Customer Service Team Member
Role Overview & Responsibilities
Customer Experience Team Member
Salary – £19,242 per annum, pro rata
Part-time – 16 hours per week (Friday and Saturday)
Location – Edinburgh International Climbing Arena, Ratho
Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults. We are looking for an outgoing, positive, and energetic individual to join our front-of-the-house team as Customer Experience Team Member.
As a first point of contact, you will be responsible for:
- Creating a welcoming and fun environment for all customers and employees.
- Responding to customers’ questions and enquiries in person, over the telephone, and by email in a friendly and efficient manner.
- Processing and administrating activity bookings, taking payments, issuing invoices, and using every opportunity to maximise sales.
Our ideal candidate will be:
- Able to demonstrate exceptional customer service with experience in customer-facing roles in the leisure, hospitality, or retail industry.
- Enthusiastic individual with strong organizational skills and ability to the juggle multiple demands simultaneously.
- Great listener with excellent interpersonal and communication skills and the ability to relate to people of all ages.
- Decisive, fair, and consistent problem-solver, able to organise and prioritise workload effectively and find answers to every question.
In return we offer:
- FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
- Opportunities for training, career growth and development
- Generous holiday allowance (32 days, rising with service up to 40 days)
- Shift work which may fit around other commitments
- Cycle-to-work scheme
- Paid sick leave
- Company pension
- Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)
Please note: you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.
Closing date: 23rd April 2023
Assessment date: 27th April 2023
Registered Scottish Charity No: SC027450
Job Types: Part-time, Permanent
Salary: £19,242.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Work Location: One location
Frequently Asked Questions
How do I apply for the Customer Service Team Member position at Edinburgh Leisure?
Click the “Apply for this Position” button on this page to submit your details directly to Edinburgh Leisure's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Newbridge, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
