Call Centre Agent

Job Title - Call Centre Agent

Location - Chilwell Nottingham

The Role

EMCS specialises in Alarm and CCTV Monitoring with over 30 years in experience in the industry. We have an exciting opportunity for a call centre agent to join our dynamic team. This permanent position is well suited to an individual who is looking to work within in a call centre environment and is keen to progress their skills and progress in their job role.

Based within the control room department you will work closely with the alarm and CCTV advisors to help them protect the property and life of the customers we monitor. As a call centre agent you will be the voice of our company and offer excellent service to the customers you talk to. The position offers the opportunity to progress through the control room with greater responsibilities and wage growth.

Responsibilities of a Call Centre Agent

As a call centre agent, you will be responsible for answering a high volume of calls whilst always offering excellent customer service, you will provide accurate information to our customers and have a keen eye for detail. The calls you take can range from placing systems on test, advising customers of previous alarms activations, helping alarm company engineers make changes to site records and passing information to police control rooms.

Training

To help you feel comfortable and confident in your job role, you will undertake a 5-week paid training programme which will cover all aspects of the job as well as the security industry.

Hours

You will work on a 4 on 4 off rota, the working hours can be 06:00 to 18:00 or 07:00 to 19:00 for 4 days and then 4 days off. Your preference for hours can be discussed in the interview.

Why work for EMCS

As well as progression within the control room we also offer the following:

· Company paid days out

· Extra holiday which can be taken for birthday, special occasion or wellness day

· Healthshield

· Refer a friend scheme

· Monthly bonus

· Annual attendance bonus of up to £300 in high street vouchers

· Free Parking

· Company paid take away

· Ongoing training

Job Types: Full-time, Permanent

Salary: £21,621.00 per year

Schedule:

• 12 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Nottingham, NG9 6QG: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location