Customer Support Specialist
Role Overview & Responsibilities
- Salary up to £25,000
- Annual Performance Bonus
- Extensive Investment in Personal and Professional Development
We are working with in an award winning SaaS company providing cutting edge, web-based applications covering, e-commerce, ticketing/booking systems, membership software and content management systems. You’ll be assisting with the on-boarding process of new and existing clients as well as proactively looking after clients’ needs. You will play a key role in the Client Support Team helping to ensure exceptional client retention levels are achieved.
What you'll be doing
- Ensuring all clients are receiving exceptional service across all points of the platform.
- Liaising with clients throughout the process of them seeking support.
- Assisting new clients with their initial user journey on the platform.
- Engaging with client’s quires through email, online chat support and inbound calls.
What you'll need to apply
- Exceptional communication skills allowing you to effectively engage with clients.
- Equally strong written communication skills.
- Highly organised with the ability to work on multiple tasks.
- Positive mental attitude and willingness to go the extra mile.
What you'll get in return for your talents
- Basic salary of up to £25,000 per annum.
- Annual performance bonus
- Extensive development opportunities
- Flexible working pattern
- Regular company socials.
What next
Hit apply or contact Tom directly!
Frequently Asked Questions
How do I apply for the Customer Support Specialist position at Enable recruitment?
Click the “Apply for this Position” button on this page to submit your details directly to Enable recruitment's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Exeter, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
