Call Centre / Customer Service Assistant

Role Overview & Responsibilities

Call Centre / Customer Service Assistant at Euro Car Parks

We currently have an exciting opportunity for a Call Centre /Customer Service Assistant at Euro Car Parks. You would be part of a dynamic and exciting team within our operations team in Birmingham. Working on our internal Euro Car Parks software. We are looking for someone with an immediate start for a full-time role.

Salary: £22,000 per annum to include bonus and training

Hours: 40 Hours per week to include evening and weekends

Location: Central Birmingham

Responsibilities will include:

• Answering incoming calls and responding quickly and efficiently
• Refer any complex issues or requests to your line manager
• Complete a wide variety of data entry tasks
• General administration tasks
• Updating internal software and systems
• Collate data and information and keep accurate records
• Administrating the company asset register

Our ideal person:

• Strong, confident personality with a customer service background
• An excellent telephone manner and both written and verbal communication skills are key
• Experienced within general administration & data entry
• The ability to prioritise and to work under pressure of workload and within a targeted environment
• Commercial office experience preferred
• Be self-motivated and proactive in identifying and improving systems
• Ability to work both within a team and independently
• Time management skills are essential, you will have good organisation skills, attention to detail and the ability to prioritise workloads

Euro Car Parks is one of the leading UK providers of innovative and technology-based car parking solutions. Providing specialist car parking services to a wide range of blue chip clients throughout the UK we are currently looking for a dynamic, customer focused individual to join our team.

If you feel, you have the skills, qualities and desire to undertake the role, please click apply.

Job Type: Full-time

Salary: £22,000.00 per year

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Reference ID: Admin/ECP