A
G
IT Service Manager
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
We are hiring for Incident / Service Management Consultant / ITSM Knowledge Manager
Location : Remote and 2 days in London, Milton Keynes, or East Kilbride office
- Enabling the Service Desk, Product Teams and Resolver Groups to create knowledge articles resulting from the resolution of Incidents and Problems to ensure that all critical knowledge is retained within the process
- Developing and maintaining the Knowledge Base, identifying critical knowledge to ensure that all users are equipped with the IT knowledge required to do their day to day activities
- Championing knowledge management awareness, tools and techniques
- Documenting and maintaining Knowledge Management strategies, processes and procedures for the capture, storage, validation and retrieval of knowledge
- Performing the role of Major Incident Manager on an ad hoc basis, as part of a wider Major Incident support team
Key Skills : Incident / Service Management / ITSM / Change Management
Job Type: Full-time
Salary: £480.00-£495.00 per day
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- IT service management: 5 years (preferred)
- ITSM: 3 years (preferred)
Licence/Certification:
- SC CLEARED (required)
Work Location: One location
Reference ID: Incident / Service Management / ITSM / Change Management
Frequently Asked Questions
How do I apply for the IT Service Manager position at GIOS Technology?
Click the “Apply for this Position” button on this page to submit your details directly to GIOS Technology's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
