Assistant Front Office Manager

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighbourhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.

When guests enter our lobby, they enter the heart of our world. Bags, parking, registration, check-in – a flawless entrance managed by you. As Front Office Manager, you’ll choreograph every moment of our guests stay. Motivating your team to deliver outstanding hospitality that sees them return time and again.

Responsible for both Reception and Nights teams, you will oversee every aspect of the Front Office teams duties: from welcomes to ongoing guest relations. In fact, you’ll train your whole team to deliver truly exceptional service. You’ll bring a calm head and natural flair, and in return, well offer you an extraordinary career.

Key accountabilities:

· Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.

· Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.

· Deals with guests promptly upon arrival and departure, as per company standards for check in and out procedures.

· To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

· To carryout, reviews and updates where appropriate, all Reception and Nights procedures.

· Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.

· To maximise revenue by following rate level management principles.

· Ensure the teams professional appearance and manner to all visitors, resulting in positive PR both internally and externally.

· Be aware of your responsibility for the security of guest and hotel property.

· Ensure that the team performs all guest accounting functions according to the hotels policies and procedures

· Prepare, check and monitor department forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.

· Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.

· Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole.

· Control department’s costs through correct storage and distribution of supplies.

· Carry out Duty Manager responsibilities in order to support the Hotels business needs

Job Type: Full-time

Salary: From £26,000.00 per year

Benefits:

• Canteen
• Company events
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: FOM