Internal Sales Assistant

Putting people at the heart of what we do

With more than 180 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

Internal Sales Assistant Role Responsibility

An exciting vacancy has arisen for an Internal Sales Assistant at our Ashton under Lyne branch with the following duties and responsibilities:

• serving customers both over the phone and face to face and building relationships, repeat business and add-on sales
• handle incoming telephone calls/emails and deal with a wide range of customer enquiries
• maintaining a well-stocked, clean, tidy and safe working environment, adhering to the Company’s health and safety policy and procedure at all times
• working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing
• maintain accurate stock management
• maintain core stock levels and manage out obsolete stock

What are the requirements to become part of our team?

• Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us
• Strong telephone experience and excellent face-to-face communication skills
• Previous sales experience with a commercially-driven attitude
• Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant
• A high level of accuracy and attention to detail
• A flexible attitude

Why choose Howarth Timber & Building Supplies for your next role?

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:

• 31 days’ holiday, inclusive of Statutory Bank Holidays
• Option to buy up to an additional 5 days’ annual leave per annum or sell up to 3 days’ annual leave per annum
• Employee Referral Scheme: an ability to earn £500 for each successful HGV Driver referral
• Length of service awards
• Cycle to work scheme
• Contributory pension scheme
• Company sick pay
• Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
• Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
• Colleague Merchant Branch discount
• Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
• Excellent training and development and scope for career progression

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Application deadline: 01/05/2023