Assistant General Manager

The Job:

The Assistant General Manager (AGM) is responsible for the performance of their unit. Reporting into the General Manager, the AGM is expected to take ownership of unit performance, measured by profitable growth, customer experience, staff retention, and unit standards. The AGM is an ambassador for Immersive Gamebox who should lead by example, and set the highest standards for themselves and their team whilst building a dynamic and exciting working environment

Characteristics:

• Optimistic, enthusiastic and “can do” attitude

• Highly responsible and trustworthy

• Strong sense of ownership, but understands when to escalate issues

• Strong work ethic

• Precise, organized and attentive to detail

• Thrives in a fast and changing environment

• Calm under pressure. Able to troubleshoot and solve problems quickly

• Commitment to efficiency and excellence - do things fast and right

• Passion for customer service and experience

• Communicates clearly

Requirements:

• 2 years management experience of a branded retail, hospitality or leisure unit

• Experience of hiring, managing and developing a team

• Proven track record of delivering customer satisfaction

• Experience of working with technology, both customer-facing and for business operations

Benefits:

• Looking to start with immediate effect

• New and exciting concept, with an ambitious growth plan

• A chance to test our games before the general public

• Highly experienced Founders, Executive Team and Investors

• A commitment to innovation, excellence and continuous improvement

• Energetic and diverse team that enjoy the journey