Customer Delivery Hub Administrator

The hours of work for this role are based on a three-week rotation rota

Week 1 - 6am - 2pm Monday - Friday
Week 2 - 10am - 6pm Tuesday - Saturday
Week 3 - 2pm - 10pm Monday - Friday
You will also get a 3-day weekend every 3 weeks. Bank holidays off.

The hourly rate will be £10.85 with a 13.5% (£1.35) shift premium added on making an hourly rate of £12.27

What you'll be doing:

• Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting

• Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox

• Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator

• Assisting site management with daily tasks and project work as required

• Assisting with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods

• Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets

• Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements

• Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.

• Effectively communicating and carrying out a handover at the end of the shift to relevant Partners

• Demonstrating an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels

• Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues.

What you'll need:

• Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint

• Good working knowledge of IT Systems

• Experience in working in an office or clerical role

• Previous experience of data processing and inputting

• Comfortable telephone manner

• Experience with emails

What else you may bring:

• Use of a Route Planning System

• Use of a Procurement System

Additional Information:

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application:

• The application form consists of a CV upload followed by an online test and application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

• Print off the job description now if you require it

• Ensure you have an up-to-date CV