Site Operations Administrator

Lloyd Recruitment Services are pleased to be working with a reputable business in East Grinstead who are currently in search of an Administrator to join their team for a fixed term contact until December 2023.

Purpose of Job

To work within the Sites Operations Team, supporting Resolution Team, Sites System Specialists, Regional Operations Coordinators (ROCs) and Sites Network with administrative / operational tasks.

Responsibilities:

• Support the team to monitor emails into the team inbox
• Log complaints, feedback and compliments using the database
• Acknowledge, investigate and respond to complaints within current SLA target
• Be responsible for delegated coordination tasks i.e. suppliers, databases
• Provide additional assistance and support when required for ad hoc tasks/ projects
• Process/policy documents
• Assist with any tasks as required to support the Team
• To provide support to the external sites
• To assist with bookings - liaising with Commercial and Finance Teams
• Confirm pricing, booking confirmations and updates
• To support data loading (inc. allocation) as required, ensuring the quality and accuracy of the data loaded

Essential Skills & Experience Required

• Proven experience of delivering exceptional customer experience
• Must be able to demonstrate a confident, empathetic approach by telephone
• Excellent written, verbal and interpersonal skills
• Attention to detail and accuracy
• Flexibility and aptitude to work to deadlines and react to dynamic workload
• Ability to adapt to new systems/change/procedures as required
• Ability to react spontaneously help others in the delivery of their work if required to meet deadlines
• Able to participate as a team player or work autonomously
• Able to participate as a full team player, contribute effectively and actively listen to others input
• Proficient IT skills – including Google Sheets

What’s in it for you?

• Salary of £25,200 pro rata (Contract until December)
• Mixture of office working and WFH
• 25 days holiday plus bank holidays (Pro rata)
• Opportunity to purchase or sell up to 5 days holiday per year
• Company Pension
• Life Assurance
• Private Health Scheme
• Discounted Gym membership
• Discount of Company products and merchandise
• Childcare and Eye Care Voucher Scheme

If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select “looking for work section” to recommend a friend and find out how you could potentially be rewarded for introducing us to someone we are able to successfully place.

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Salary: £25,200.00 per year

Benefits:

• Company events
• Company pension
• Life insurance
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: One location

Reference ID: JB12908