Concierge / Host

As a Louis Vuitton Host you will be an ambassador of the brand, initiating the process of building a warm, genuine relationship with our Clients. The Host is our Client’s first point of contact within the store and sets the tone for their experience while they are with us. Through active listening you will discover the Client’s needs and offer direction to our Universes within the store. To best facilitate our store experience, you will partner with Managers and selling team on duty to animate our queue and bringing the Louis Vuitton Promise to life; engaging with our Clients while waiting and inviting clients to register for appointments where necessary.

Welcoming clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors Ensure that every client has a unique and luxurious experience and leaves with an appreciation for Louis Vuitton, animating the queue and when the client takes leave Effectively determining client needs and providing direction towards the relevant departments or people inside our store and throughout Harrods Managing the daily client appointment calendar, promoting our appointment service as required Supporting the management team on duty in effectively managing and animating waiting time and client flow Collaborating with the store team at large to create a seamless client experience in line with the Louis Vuitton Promise and brand standards Provide recommendations and guide clients to local happenings, restaurants, cultural events, points of interest, etc. Support special events based on the business needs Build relationships with key VIC clients Assist with other administrative duties within the store as required

Experience & Skills Required • Experience in Concierge Services, Hosting Services, VIP Relations, and/or Hospitality Management • Demonstrated success in a client facing environment • Excellent interpersonal skills with the highest level of verbal and written communication • Comfortable navigating difficult conversations respectfully, diffusing conflict and creating a serene environment for clients • Good knowledge of local area and staying abreast of key events and moments • Detail-oriented and organized • Able to prioritize and handle conflicting priorities, with proven experience of thinking on your feet • Ability to multi-task in a high paced environment