Hotel Receptionist
Role Overview & Responsibilities
1. To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. Allocation of bedroom for guests prior to their arrival
5. Be responsible for accurate and efficient accounts and guest billing processes.
6. To assist in always keeping the hotel reception area clean and tidy.
7. Undertake general office duties, including correspondence, emails, filing, to ensure the smooth running of the reception area.
8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
9. To ensure that all reservations and cancellations are processed efficiently.
10. To keep up to date with room prices and special offers.
11. To report any maintenance, breakage, or cleanliness problems to the relevant manager.
12. Undertake Petty cash and float management.
13. Attend training as required (e.g., first aid, health and safety, customer service).
14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
You will be required to work weekends, days and evenings - and the hours could change due to the business demands.
Job Type: Part-time
Part-time hours: 16-25 per week
Salary: £8.36-£10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
Flexible Language Requirement:
- English not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Experience:
- Customer service: 1 year (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Hotel Receptionist position at Makeney Hall Hotel Limited?
Click the “Apply for this Position” button on this page to submit your details directly to Makeney Hall Hotel Limited's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Derby, England with potential relocation and visa sponsorship considerations for qualified candidates.
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No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
