NHS Liaison Administrator

Medical Imaging Partnership is an independent sector healthcare company based near Gatwick. It was established in 2010 and provides imaging and diagnostic services such as MRI, CT and x-ray.

All that we do is focused on supporting patients and colleagues with our key values being:

• You Matter
• Part of a Team
• There for You
• Always with Integrity
• and Never Letting Go

The postholder is responsible for:

1. Providing administrative support for the central management of contracts with NHS commissioners, NHS Trusts, partners, sub-contractors & the independent sector.

2. Maintain overview of contracts for NHS service delivery & property.

3. Administrative support in monitoring and reporting the performance of service delivery contracts.

4. Being an ambassador for the company and live the company’s vision and values.

CORE RESPONSIBILITIES AND KEY ACCOUNTABILITIES

· Maintain a database of contracts for service delivery & property.

· Monitor contract cycles and keep a record of progress with contract renewals.

· Monitor the tender portals and support the completion of tender responses.

· Prepare qualitative and quantitative data reports as per individual contract performance requirements liaising with the Governance team and Business Intelligence Analyst to gather the required information.

· Maintain & update action logs for service reviews, preparing information as required and following- up responses or actions.

· Undertake data audits to identify deviations in performance & rectification plan.

· Maintain an up-to-date knowledge of NHS contract requirements.

· Investigate and respond to invoice queries both internally and externally including validating backing data.

· Assist in investigation and responding to patient queries, feedback, complaints and incidents.

· Liaise with the Referral Centre, Teleradiology and PACS to ensure performance KPIs are met.

· To arrange meetings, site visits and workshops.

Be an ambassador for the company and live the company’s vision and values

· Promote and market company to customers, current and potential, including external clinicians and referrers.

· Promote the company values in all that is done, said or communicated.

· Ensure compliance of the company’s policies within the department.

· To always act professionally and be a credible ambassador of the company internally and externally.

· To attend meetings as a representative of the company as requested.

KNOWLEDGE & EXPERIENCE

· Excellent organization skills

· Good IT and analytical skills eg Microsoft Excel, Power BI

· Good interpersonal and communication skills

· Flexible approach

· Previous healthcare experience and specifically NHS contracts would be an advantage

KEY PERFORMANCE INDICATORS

· Customer satisfaction – internal and external

· Radar training, incident, complaint management compliance

Job Type: Full-time

Salary: From £26,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Private medical insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Crawley: reliably commute or plan to relocate before starting work (required)

Work Location: One location