Customer Service Coordinator

Role Overview & Responsibilities

Due to our expanding business and customer base we are looking for a friendly and experienced Customer Service Coordinator to join our growing team. Milborrow Chimney Sweeps & Croydon Fireplaces are an established, expanding company offering the complete chimney & installation service. (See website: www.milborrowchimneysweeps.co.uk and www.croydonfireplaces.co.uk for full details).

We are looking for a full-time and/or part-time energetic, confident, hard working team player to join our lovely Booking Office team working on a set shift pattern with some 8am starts, some 7pm finishes and at least 1 in 4 Saturdays (9am - 4pm). You will be an essential part of our growing business. The successful candidate will earn £10.00 - £11.00 p/h depending on experience to start immediately.

Work includes answering the telephone, booking appointments onto our computer system and planning efficient travel routes for our Operatives across the South/South East. Experience working with MAC and Filemaker Programme would be ideal, but not essential as training will be provided. You will be supported to learn all about our industry and become a chimney expert!

Work can be pressurised (particularly in the winter months) with inbound calls and the opposite in the summer months where you will work through our huge database phone and reminding customers to book their sweep before the winter.

A friendly, professional telephone manner and being able to work with others as part of a team is essential. Must be someone looking for long term employment.

The successful candidate will receive the following benefits:-

• Full training provided
• 28 days Holiday (incl bank holidays) proportionate to start date and contractual hours
• Uncapped income through overtime
• Salary paid on the 25th of each month
• Flexible working hours Monday to Friday with the occasional Saturday
• Employee Discounts
• Free onsite Parking
• Auto enrolment Pension Scheme
• Employee Assistance Programme
• Company events & social hours

We are an independent expanding Company based in the South East of England, offering complete comprehensive chimney service to a growing customer database of >82,000 customers and currently have >40 members of staff within offices and out on the road working around the South East of England 365 Days a year. We are HETAS, Gas Safe, Construction Line and Safe Contractor Registered and hold Two Royal Warrants. Croydon Fireplaces has a showroom of >110 appliances across 50+ top brands they supply through Premier and Expert Retailer accounts with an onsite warehousing of >400 appliances in stock for immediate installation together with parts, spares etc as required.

We only use the materials from top manufacturers (Mi Flues, Poujoulat, Specflue & Midtherm) not garden shed suppliers so our flue materials are of superior quality. We are also MI Flues Southern Trade Counter in the UK. Brands we install are not limited to Charnwood, Stovax & Gazco Group, ESSE, Stuv, Element 4, Bellfire and Barbas, Rocal, Heta, Hunter Group, Chesney's, Clearview, Morso and Jotul.

Please email your CV with a covering letter to Teresa Thomas. Please contact me on 01342 711 489 further information.

Job Types: Full-time, Part-time, Permanent

Salary: £10.00-£11.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

COVID-19 considerations:
Restrictions in place with COVID secure workstations

Work Location: One location