Front of House Security Officer

Where: The Shard, 32 London Bridge Street, London

Shifts & Hours: 12 hour shifts, Monday-Friday, 07:00 - 19:00

Hourly Rate: £14.14 (paid breaks)

What's in it for you?

You will be working to the highest professional standards at one of London most iconic buildings. Take advantage of our training and development programmes. The diversity at the Shard means new and exciting daily challenges in addition to overtime opportunities in this and other roles across the contract . Do you feel rewarded in your current job? Working at the Shard you will be part of our staff recognition and reward scheme with vouchers awarded to the top performers every month.

Job Overview

• Front of House Office Reception security
• Excellent customer service delivery
• Access control
• Queue Management
• Operational compliance
• Health & safety
• X-Ray Screening & searches
• Maintain and implement operational standards and procedures
• Manage and effectively operate systems and equipment
• Incident and emergency response
• Housekeeping
• Immaculate appearance and dress code
• Client and company reports

Main Duties

IT competence (Excel, MS Word, Google sheets) is essential as the security officer will manage numerous systems and produce various reports and documents.

• Provide an impeccable first impression to all visitos, occupiers
• Deliver a seamless 5 star meet and great service to visitors and clients
• Provide the highest levels of customer service
• Visitor & Occupier assistance
• Liaison with occupiers, clients and service providers
• Access control and queue management
• Manage visitor bookings and events
• Responsible for client and company databases, reports and documentation
• Conduct X-Ray screening and searches
• Maintain high levels of housekeeping
• Incident and emergency response
• Compliance to ensure the security and safety of the Shard, building assets, visitors, staff and occupiers.
• To carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
• To undertake additional duties in line with management requests as required.
• Effectively communication with occupiers and guests in a professional, courteous & friendly manner
• Effectively manage and operate all site systems and equipment – reporting and resolving any faults and issues
• Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
• To undertake additional duties in line with management requests as required.
• Liaise and work effectively with the office reception team
• Identify, manage and report and Health and safety incidents and issues
• Compliance – have a full understand of all site procedures and policies including but limited to: A.I's, risk assessment and SOP's
• Fully proficient in the evacuation and emergency procedures
• Maintain a flexible and professional approach in dealing with all enquiries
• Act as a brand ambassador of Shard Quarter at all times
• Observe the dress code at all times
• Completed all client and company reports and documentation
• Have knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole
• Work as part of a close team, communicating effectively with others.

What we are looking for

• Ability to problem solve under pressure and multitask
• Excellent written and verbal communication skills
• SIA DS Licence
• First Aid & X-Ray Trained
• Must have knowledge of Microsoft Office, Outlook, Word, Excel
• Must have excellent interpersonal skills, able to work on own initiative and as part of a team.
• A willingness to learn and develop and show high level of commitment and professionalism.
• Excellent appearance
• Ability to work a variety of shift patterns