IT Service Support Analyst

Salary: £34,000 - £39,000 + up to 12% bonus per annum

Working Location: Milton Keynes

Closing Date: 02/03/2023

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

Why you should join us

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents

What you’ll be doing

• 1st & 2nd Line role – logging, processing and resolving incidents and requests
• Appropriately escalating incidents and requests within the IT team, if unable to resolve
• Processing New Starters, Change of Roles, and Leavers requests
• Installing approved software onto client devices
• Providing support of client computing devices e.g. smart phones, desktop PCs, laptops, thin clients, toughpads and other IT peripherals.

You’ll be a great fit if

• You have previously worked within an IT Service Desk / Customer Service / Customer Experience setting, you must be able to provide support over the phone and to potential walk-ins
• Working with a 1st time fix mentality, taking responsibility and ownership of your support requests, and resolving them in a timely manner
• You can provide an exemplary quality of service
• Hold the ability to work individually or as a team

Education and Qualifications

• At least 2-3 years’ experience working within a 1st / 2nd line IT Support Role
• Attended industry relevant IT formal training courses.
• Proven experience with Windows 10 and related technologies such as SCCM, Active Directory

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk