J
Junior Document Controller
Jacobs
Customer Service Assistant
Work Model
📍 Colchester, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Customer Service Assistant Required – Immediate Starts Available!
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
Competitive rates of pay and a great opportunity to kick start your career within the railway.
Job Role: Customer Service Assistant
Locations: Colchester Station (CO1 1XD)
Shifts: Shifts will vary. 0600 - 1800 / 1400 - 0200
Pay rate: £11.05 per hour
What makes working for Ontrak so good?
We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Customer Service Assistant do?
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Ensuring passengers have bought tickets for travel
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Constantly proactive during the day helping where needed
Essential Requirements
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
If you are interested, please apply NOW or call the resourcing team today on 02082936188!
Job Types: Full-time, Temporary contract
Salary: £10.70 per hour
Benefits:
- Free or subsidised travel
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Are you able to get to and from Colchester Station for the times stated?
Work Location: One location
Frequently Asked Questions
How do I apply for the Customer Service Assistant position at Ontrak Recruitment?
Click the “Apply for this Position” button on this page to submit your details directly to Ontrak Recruitment's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Colchester, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
