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Customer Assistant
Lidl
Customer Experience Advisor
Work Model
📍 Burton upon Trent, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Job Description
If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
Your experience and skills
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
Analysing CEX activity data and reports
Your experience and skills
Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
Ability to work individually and as part of a team
Strong Customer service background whether this be over the telephone or face 2 face.
Good interpersonal skills and the ability to build rapport at all levels
Excellent verbal and written communication skills
Frequently Asked Questions
How do I apply for the Customer Experience Advisor position at Pertemps Network Group?
Click the “Apply for this Position” button on this page to submit your details directly to Pertemps Network Group's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Burton upon Trent, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
