Parking Suspension Assistant

Salary: Band 4 £21,205 - £22,437 per annum B

Working Hours: 37 hours per week

Contract: Permanent

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your new role

Working in the Parking Enforcement Team and reporting to the Senior Parking Suspension Assistant, you will be responsible for the processing and arranging of parking suspensions; arranging quotations and answering customer queries on suspensions through all types of communication channels, for example face to face, email and telephone.

You will be partly office based and partly undertaking on street activities to effectively meet the needs of the role. The working hours will be Monday - Friday 07.00 hrs until 15.00 hrs or 09.00 hrs until 17.00 hrs finishing 30 minutes earlier on a Friday.

What you'll need to succeed

You will have relevant experience in a similar administration or customer service role and you will have a strong customer focussed approach to work. You will have a good working knowledge of Microsoft applications and excellent attention to detail with good communication skills both written and verbal.

If you have the ability to build good relationships, have a positive influence on colleagues, the ability to work accurately whilst under pressure and able to meet tight deadlines and, if you also have a full manual driving licence valid in the UK, then we would love to hear from you.

Additional information

If you would like an informal discussion about the role please email Caroline Kerr, Senior Parking Suspensions Assistant, Email: Caroline.Kerr@portsmouthcc.gov.uk

What you'll get in return

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year bank holidays
• Flexible working
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Please check out the link here to view the benefits of working with us!

What next

To make sure your application is above the rest, please download the Job Profile HERE to ensure your application matches the requirements of the role.

When completing your application please upload a cover letter covering the ‘Who is the Person’ points on the job profile giving examples of your experience and any transferrable skills. You may not be shortlisted if you do not include this.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.