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Junior Document Controller
Jacobs
Customer Communication Specialist - Specialist Care Team
🏢 RAC
Work Model
📍 Walsall, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
About The Role
RAC have an exciting 6 Month Fixed Term Contract opportunity for Customer Communication Specialists to join our Specialist Care Team in Bescot, Walsall.
As a customer communication specialist in the Specialist Care Team you will provide an efficient, responsive and high quality telephony service to all customers, ensuring accuracy and compliancy to scheme contractual agreements. You will be delivering effective communication to internal and external customers.
Shifts patterns - Full time 35 Hours between 6am-10pm
Salary - £19382.77
What you'll do...
- Effectively communicate to our internal and external customers, our plans to resolve their situation and manage their experience through to completion.
- Have the ability to identify customer delays and find solutions to resolve
- Offer the best possible and cost effective solution
- Develop positive and value based relationships with all colleagues within Roadside Services
- Contribute to defined individual and team performance targets
- Constantly update and maintain product and skills based knowledge in order to provide inspirational service
What you'll need...
- Ability to be flexible and adapt to changing work demands and process
- Have a high level of engagement with various key internal and external contacts
- Ability to work as part of a team to achieve business performance and targets
- Ability to drive own performance improvement
- Communicate effectively with customers and other RAC Colleagues
In return for your hard work and commitment we offer...
- You will get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows
- Flexible Benefits for you to tailor
- Free on-site parking
- 7 days car hire, European cover which also includes free legal advice and garage support
Together we are all #OrangeHeroes! Be a part of our journey!
Frequently Asked Questions
How do I apply for the Customer Communication Specialist - Specialist Care Team position at RAC?
Click the “Apply for this Position” button on this page to submit your details directly to RAC's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Walsall, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
