Client Services Coordinator

Clinical Science and Services

We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College, working approximately a 20-hour week on a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight. The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first-class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.

Our state-of-the-art small animal hospital has some of the best facilities in the world, allowing specialists to perform cutting-edge treatments to help pets. The Queen Mother Hospital for Animals is the largest veterinary facility in Europe and treats conditions from acute heart failure to advanced neuromuscular diseases, joint replacements to epilepsy.

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.

The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded.

Full training will be given for this unique role.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

To discuss the role further please contact Kerry Hayes on 01707 669865 or kehayes@rvc.ac.uk