Admin Officer

This is a Part Time Role for a client who is a global welfare organization committed to ensuring that every orphaned child living in poverty has access to the tools and opportunities they need to overcome their difficult experiences. They believe that when a child fulfils their potential, their own future is transformed as well as the future of their families, their community, and society at large. In order to achieve that, they are led by core values of transparency, dignity and empowerment.

We are searching an Admin Officer to develop and lead in growing the Manchester office to act as a hub for the organisation in the North England region. The role is a hybrid between managing the office administrative aspects and being actively present in the local communities. It will serve as the first point of contact between the charity and its donors, supporters, visitors and volunteers. They play a primary role in ensuring that all functions are coordinated to achieve a high level of productivity within the charity.

Key Responsibilities:

• Minimum of 2 years previous experience in a relevant role
• Raising awareness of the charity’s activities and values
• Assisting in fundraising activities and events, e.g. holding stalls and preparing materials
• Proactive in organising and/or participating in local events to publicise, increase awareness, and potentially seek new volunteers within the community
• Receiving donors and sponsors during office hours and handling their queries
• Act as first point of contact for donors for all admin-related queries, handling complaints and identifying solutions
• Maintaining records, data entry and storing electronic records
• Follow up & process Sadaqa Boxes returned by donors and/or Fundraisers
• Counting & depositing all types of donations received
• Communicating with head office for any assistance or information
• Other related administrative tasks

Education/Experience:

• Minimum 2 years of previous community/role experience
• Administrative expertise
• Ability to work on multiple projects at one time
• Intercultural sensitivity and inclusive language skills
• Fluent in both written and spoken English
• Excellent written, verbal communication and presentation skills
• Excellent customer service skills and telephone manner
• Data literacy and reporting skills
• Time management
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Fluent in both written and spoken Arabic (Desirable)
• Understanding of the charitable donations, e.g. Khums, Sadaqa, Zakat (Desireable)
• Competencies: Essential Desirable Proactivity and self-motivation
• Strong attention to detail, i.e. meticulous in their work
• Ability to manage pressure, conflicting demands and prioritise tasks
• Hard working and eager to learn
• Tact, discretion, and respect for confidentiality
• Ability to work as part of a team
• Ability to lead and motivate a team

Additional Requirements:

• Flexibility of working outside working hours

Job Types: Part-time, Fixed term contract
Part-time hours: 24 per week

Salary: £20,000.00-£22,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Admin Officer: 2 years (required)

Work Location: One location

Reference ID: SB-MA-001