Shift Supervisor

Job description: Supervisor
Reports to: Store Manager
Department: retail operations
Location: in store

Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with
Starbucks guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following behaviours:

Achieving Results

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

- Follows all cash management and cash register policies and ensures proper cash management

- practices are followed by shift team.

- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

- -Utilizes operational tools to achieve operational excellence during the shift.

Helping Others Succeed

- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

Updated July 2017

Living Our Mission & Values

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of
Starbucks.

Experience & Qualifications:

- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
- Experience in a position that required constant interacting with and fulfilling the requests of customers
- Comply with, coach and model Starbucks dress code
- Experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Key Internal Contacts: Key External Contacts:

- store manager - Customers
- district manager - Suppliers

- partners from other stores - Maintenance help desk

- SCO helpline

- L&D

- IT helpdesk

Updated July 2017

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24-32 per week

Salary: £10.00-£12.50 per hour

Benefits:

• Additional leave
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London, SW11 8AL: reliably commute or plan to relocate before starting work (required)

Reference ID: Starbucks Battersea