C
Area Manager
Cera Care
Service Desk Analyst
🏢 Synapri
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
We collaborate with a respected company in the insurance sector who is looking for a Service Desk Analyst (1st and 2nd line support) to join them on a 6 month contract initially. There is possibility for extension or permanent progression in the future.
Role: Service Desk Analyst
Location: London - near Aldgate station
Work model – hybrid – 3 days on site and 2 days from home
Daily rate: £230 - £240 (inside IR35)
Contract length: 6 months + extension
Job specification:
- Act as a point of contact and log all incoming calls to the service desk
- Ensure all issues are correctly logged, assigned, and resolved.
- Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.
- Ensure that all tickets are assigned to the correct resolver team.
Tech skills:
- Windows OS
- Mac OS X
- Microsoft 365 suite
- M365 Administration
- Microsoft Exchange Administration
- Azure AD (non-Azure AD experience also suitable)
- VOIP & Call Centre software
- ITIL Framework
- ITSM tooling (e.g., Hornbill – is a plus, ServiceNow, Freshdesk, JIRA)
- Mobile devices (iOS & Android)
- Video Conferencing
- Information Security awareness
Please apply now for immediate consideration.
Frequently Asked Questions
How do I apply for the Service Desk Analyst position at Synapri?
Click the “Apply for this Position” button on this page to submit your details directly to Synapri's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
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