Duty Manager

Primary Role:

The Arc Cinema offers a high specification luxury cinema experience to customers in Great Yarmouth offering something special for all movie lovers. All screens feature VIP leather seats as standard. We pride ourselves in taking great care of our customers, and on becoming a central part of each community that we serve.

The Supervisor’s role is to assist the Management with the day to day operations of The Arc Cinema, Great Yarmouth, and to supervise in their absence. Assist with maximising the commercial performance of the business by delivering an exceptional leisure experience to customers.

This is an exceptional opportunity for a special person to be part of the leadership team delivering a hugely enjoyable leisure experience for their customers, in an exciting, enjoyable work environment.

Responsibilities:

· Supervise the team to consistently deliver an excellent cinema experience for our customers in a friendly and relaxed environment.

· Duty Management Shifts as per Rota of The Arc Cinema Great Yarmouth in the absence of the Manger or Assistant Manager this may include staffing, stock control, sales, hygiene, fire and safety responsibility and cash management.

· Ensure standards companywide operating procedures are being followed and adhered to by the team reporting issues to Management

· Lead by example by working with staff across all areas of the facility including selling, cleaning, ushering etc.

· Gather feedback from patrons to inform management and lead to constant improvement of the customer offer.

· Deal with any customer issues or complaints which arise either during their shift or which have been handed over by Managers / Supervisors.

· Management of stock levels to ensure maximum availability and minimum waste including weekly stock takes.

· Maintain the highest standards of presentation and cleanliness at all times.

· Ensure all areas of the building are maintained to company standards and any problems are reported.

· Any other tasks you are asked by management to perform within reason and of the business needs.

The Person:

· A passionate customer focused individual, with a strong hospitality background (e.g. hotel, restaurant, gastro pub).

· Experience of leading / supervising staff in a customer service focussed hospitality environment.

· A natural leader who can inspire a team.

· A disciplined individual, capable of implementing operating procedures and controls.

· A commercial person who can spot opportunities

Job Types: Full-time, Permanent

Salary: From £22,000.00 per year

Benefits:

• Company events
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Customer Service: 1 year (preferred)
• staff supervision: 1 year (preferred)

Work Location: One location