Retail Assistant

Retail Assistant

Riverside Building; County Hall, Westminster Bridge Rd
London, GREATER LONDON, SE1 7PB
United Kingdom

OI PEASANTS! WE’RE RECRUITING… Ever fancied being part of the scariest and funniest journey through London’s darkest past? Well now you can as we’re currently on the lookout for Retail Assistants to join the rest of our Dungeon dwellers.

This is a permanent role, offering a minimum of 25hours per week. Our attractions are open daily and so full flexibility is needed as shifts will include weekdays, weekends and bank holidays.

What we are looking for

• A guest obsessed teammate who isn’t afraid to proactively approach hundreds of guests
• A sense of salesmanship and ability to up sell all merchandise
• Previous customer service experience within the retail, hospitality, or entertainments sector (training provided)
• Knowledge of working within strict health & safety procedures and willing to undergo training
• Knowledge of challenge 25 procedures (if working in our Tavern)

You’ll be delivering a friendly, courteous, efficient, and helpful service to our guests always, providing beverages to all attraction guests in our Tavern experience, as well as actively maximising visitor spends through product knowledge and effective up selling of merchandise. Please note that to keep the experience authentic this role will require you to wear a costume if working in the Dungeons.

There are times where we may also need you to rotate between the tills and shop floor over at Shrek’s Adventure! London. So you’ll not only be interacting with our guests on their journey to Far, Far Away but also serving them drinks on their way to Traitors Gate to have their heads chopped off (just a little different ‘ey).

Why join us?

• An hourly rate of £9.93 paid fortnightly
• Discounts on food and retail in all Merlin attractions
• 40% online LEGO discount and 25% discount on retail and food
• Cycle to work scheme
• Access to a best-in-class employee discount website

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Midway.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.