Reservations Agent
Role Overview & Responsibilities
Are you a good communicator?
Do you know how to provide great customer service?
Full time, permanent position, working 40 hrs per week over 5 days,
What will I do?
- Handling enquiries for our hotel
- Speaking with customers on the phone and replying to emails
- Supporting with new bookings and assisting with existing bookings
- Liaising with hotel teams to answer any customer query
- Keeping systems up to date, making sure to add all new bookings
- Always providing first class customer service, leaving everyone with a great experience
Is this the role for me?
- Excellent communication skills
- A ‘can do’ attitude, confident and self-motivated
- Able to identify what great customer service looks like
- IT savvy, must be proficient with MS Office, Excel to an advanced level
- Able to work under pressure and maintain high attention to detail
- Able to work shifts which will cover evenings and weekends
Frequently Asked Questions
How do I apply for the Reservations Agent position at The Queens?
Click the “Apply for this Position” button on this page to submit your details directly to The Queens's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Leeds, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.