V
Pipefitter
Vital Human Resources
T
Operations Analyst
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
About us
We are a small, professional regulated utility company based in London.
Our work environment includes:
Free underground parking
Modern office environmant
Overview:
We are a leading utility company seeking an experienced Operations Analyst to join our team. The successful candidate will be responsible for analysing and improving billing and account management operations within the utility sector. This role will involve working both remotely and in the office.
Responsibilities:
Analyse billing and account management operations to identify areas for improvement and optimisation.
Develop and implement solutions to enhance the efficiency and accuracy of billing and account management processes.
Analyse customer data to understand trends and patterns in customer behaviour, and make recommendations to enhance customer satisfaction and retention.
Work with cross-functional teams to ensure that billing and account management processes are aligned with overall business objectives.
Present findings and recommendations to stakeholders, including management, customers, and suppliers.
Keep up-to-date with industry trends and regulations related to billing and account management operations in the utility sector.
Build and maintain positive relationships with customers to ensure their satisfaction and loyalty.
Qualifications:
Bachelor's degree in a numerical or business-related field (preferred).
1-2 years' experience in billing and account management operations analysis, process improvement, or a related field within the utility sector (desirable).
Strong data analysis skills and proficiency in Microsoft Excel.
Excellent problem-solving skills and the ability to think critically and creatively within the context of billing and account management operations in the utility industry.
Excellent communication and presentation skills.
Job Type: Full-time
Salary: £27,500.00-£33,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in LONDON
Expected start date: 01/05/2023
Frequently Asked Questions
How do I apply for the Operations Analyst position at The Water Retail Company Ltd?
Click the “Apply for this Position” button on this page to submit your details directly to The Water Retail Company Ltd's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
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