Receptionist

Receptionist

Permanent

Grade 2 - £20,812 - £22,777

Working 36.5 Hours per week

About the Role

This is an exciting opportunity to join a busy and diverse Registration Service, the largest in the UK. The successful candidate will be working directly with the public to facilitate all manner of registration functions such as the registration of births and deaths, the booking of marriage and civil partnership ceremonies and advising them on related matters such as the role of the Coroners Office or the Tell Us Once service.

You will possess excellent customer service skills and the ability to remain calm and objective when dealing with sometimes highly emotional customers. Calls and enquiries will be received in person, by telephone and email and you should be confident when using a range of standard applications such as email and word processing as well as diary management and booking systems.

The role will suit someone who enjoys working with people in a fast-paced environment, helping people when they are often at their must vulnerable. In return we offer a competitive salary, at least 29 days annual leave (dependent on length of service) plus bank holidays and the opportunity to be part of a modern and vibrant registration service.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 29th March 2023 at 23.59

For any informal enquires please contact: Dean Loveridge, Assistant Registration Services Manager

Email: dean.loveridge@birmingham.gov.uk

Ref: BCC964

We welcome applications from people with caring responsibilities and flexible working options will be considered.

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI) apply for a visa. Successful applicants may be able to obtain a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible) subject to meeting the relevant criteria.

Job Description and Person Specification